DMPQ:What is Emotional Intelligence? What is the need for emotional Intelligence in Civil Services?

EI is the ability to understand and regulate our emotions and that of others to handle interpersonal relationships effectively.

Need for EI:

• Work environment of civil services has become much more complex, even hostile at times.

• There’s multiplicity of work (new schemes) and shortage of personnel.
• Civil service itself is beset with problems of corruption, inefficiency, external pressures, extensive paper work etc.

• People have become more aware and demanding towards good governance.
• Public policies are scrutinized in much detail due to media and the internet.
• Therefore, it is easy to lose control over one’s emotions in such a high pressure situation on daily basis.

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